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FAQs

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Just contact our Sydney based team 1800 236 914

What does HomeHost do?

We offer a complete Airbnb property management service whether it’s short term while you are on holidays or a long term basis.

We look after all aspects of listing your property, guest enquiries, guest bookings, key exchanges and cleaning.

Who uses HomeHost?

1. People who are going away on holidays

2. People who have retired and have a property in Sydney but spend most of their time in a second place that is more remote

3. People who travel frequently for work

My property isn't even listed online. Can I still use HomeHost

If you aren’t on Airbnb yet, we’ll set everything up for you. We’ll also set you up on other booking sites such as Booking.com, Expedia, HomeAway and TripAdvisor.

Where does HomeHost currently operate?

We’re a Sydney only focused company.

How do I get started?

Simply click “enquire” on our website and we’ll be in touch to find out more about your property and answer any questions you might have.

Does HomeHost do the key exchange?

We do the key swap and then guide your guests through the property.

We’re available to meet your guests 24/7 and run through all necessary information about your home.

Will HomeHost clean my place after each guest?

We have a partnership with a cleaning company to ensure your property is cleaned thoroughly after each guest. We will also check after each clean, to ensure the performance meets our standards.

Can you restock my place with the basics after each guest leaves?

We’ll recommend a number of items for the kitchen and bathroom that need to be restocked after each guest.

I understand that HomeHost will give me a new email address, but will I still receive Airbnb emails after I change it?

Yes, you’ll still receive Airbnb emails. The change in email allows us to manage your account and do all the work. You’ll still have full access to your Airbnb account, which includes getting all their emails.

Do you communicate with guests as HomeHost or under my name?

We’ll introduce ourselves as HomeHost, the on-call concierge for their stay. Once guests are aware that we’re a dedicated host they’re more likely to call or email us with any questions.

Do HomeHost take care of guest reviews and feedback?

We’ll follow up with the guest to leave a review, answer any questions and provide any further feedback.

Will using HomeHost affect my Airbnb rating?

HomeHost will help improve your rating on Airbnb.

Airbnb rewards attentive hosts and as we respond to guest enquiries at any time of the day or night, this will help with your visibility and listing profile.

Can HomeHost increase the amount I earn from my property?

We have a team of data analysts who work with an algorithm that takes into account your postcode, neighbourhood prices and number of bedrooms to adjust (and more than likely increase) your nightly rate.

We’re also always looking to fill any vacancies for your place and are on top of any last minute cancellation to try and find a replacement.

What happens in the event of damaged property?

We do everything within our power to ensure your property is well looked after and that’s why we screen guests before they compete the booking.

We recommend that all property owners invest in Home Sharing Liability Insurance available through www.sharecover.com.

Can I use HomeHost if I only rent – not own – a property?

HomeHost operates within Airbnb terms and conditions. Airbnb invites anyone and everyone to list all types of properties and this also applies to renters. We recommend reviewing your contract or double checking with your landlord if you can accept Airbnb guests.


We recommend that all property owners invest in Home Sharing Liability Insurance available through www.sharecover.com.

Still have questions?

Just contact our Sydney based team 1800 236 914

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