HomeHost frequently asked questions

Question 1

What does HomeHost do?

Accepted Answer

We are a licensed property-management company working across Sydney. Most of what we do is short-term rental accommodation — Airbnb-style stays — and we also manage properties on long-term residential tenancy agreements, or a hybrid of the two, where a property is let short term for part of the year and leased for the rest. We handle everything the property needs: listing and marketing it online, styling, cleaning, linen, guest enquiries and any maintenance that comes up, so the owner does not have to deal with the daily detail.

Question 2

Who uses HomeHost?

Accepted Answer

Owners who want the income from short-term letting without the daily work. In practice that means people who travel often or live interstate and cannot be there for a 9pm check-in; investors weighing short-term yield against a long lease; owners of a second home they use part of the year and let for the rest; and owners of several properties who want one point of contact and proper monthly reporting. What they have in common is a Sydney property and no interest in managing guests themselves.

Question 3

Do I need an existing Airbnb listing to use HomeHost?

Accepted Answer

No. Setting a property up from scratch is one of the most common ways owners start with us. We arrange the photography and styling, write and publish the listing on Airbnb and the other major short-stay platforms, set up dynamic pricing, and handle NSW STRA registration along with the fire safety requirements that apply to your address. From the first guest onwards we take care of cleaning, check-ins, maintenance, guest messages and reviews. All we need from you is access to the property and your availability.

Question 4

Where does HomeHost currently operate?

Accepted Answer

We’re a Sydney only focused company.

Question 5

How do I get started?

Accepted Answer

Simply click “Get Started” on our website and we’ll be in touch to find out more about your property and answer any questions you might have.

Question 6

Does HomeHost do the key exchange?

Accepted Answer

We make it as simple as possible with a lockbox - which works well for both guests / staff / cleaning teams to access the property but we can on request and high end properties we advise that we do as the warm welcome definitely helps with a personal touch.

Question 7

Will HomeHost clean my place after each guest?

Accepted Answer

Yes. We arrange a professional clean after every stay on the same day as the guest checks out.
Each checkout includes: A detailed full property clean / Fresh linen and towels / Restocking of essentials / Damage and maintenance check / Final styling reset/ Cleaning is scheduled between bookings. Part of our service includes a deep clean when we take on your property to ensure it's guest ready / linen provided so our first guest arrives at a beautifully presented home.

Question 8

Can you restock my place with the basics after each guest leaves?

Accepted Answer

Yes. We restock essential items after every stay. This includes Shampoo / Conditioner / Body wash / soaps /toilet paper, hand soap, dishwashing liquid, sponges and cloths, tea, coffee, and basic pantry items if required. We monitor stock levels during each clean. The cost of consumables is itemised in your monthly statement.

Question 9

Do you communicate with guests as HomeHost or under my name?

Accepted Answer

We’ll introduce ourselves as HomeHost, the on-call concierge for their stay. Once guests are aware that we’re a dedicated host they’re more likely to call or email us with any questions.

Question 10

Do HomeHost take care of guest reviews and feedback?

Accepted Answer

Yes. We handle all guest communication, including reviews and feedback. We respond promptly and professionally, addressing any concerns and thanking guests for positive experiences. This helps maintain high ratings, repeat bookings, and a strong reputation for your property.

Question 11

Will using HomeHost affect my Airbnb rating?

Accepted Answer

It should improve it. Guest ratings are driven by the things we manage directly: response time, cleanliness, accurate listing information and how problems get handled. Guests can reach us on our 24/7 phone line, we arrange a professional clean with fresh linen after every stay, and we deal with issues before they turn into a bad review.

If you already have an Airbnb account, we can manage your existing listing, so your rating history and any Superhost status stay with you. If not, we list your property under HomeHost's account, which has more than 8,000 guest reviews.

If your property has existing reviews, we won't erase a poor run overnight, but consistent five-star stays lift an average quickly.

Question 12

Can HomeHost increase the amount I earn from my property?

Accepted Answer

Yes. We use dynamic pricing, professional listing optimisation, and 5-star guest service to maximise your revenue. Well-presented properties with excellent reviews consistently earn more per night and achieve higher occupancy. Our goal is to help you get the most from your Airbnb investment.

Question 13

What happens in the event of damaged property?

Accepted Answer

If any damage occurs, we document it immediately and notify you. We handle guest communication and, if necessary, claim through Airbnb's AirCover for Hosts. Repairs or replacements are arranged quickly to minimise disruption and protect your property. We handle the process.

Question 14

Can I use HomeHost if I only rent – not own – a property?

Accepted Answer

Yes, as long as your landlord has given you written consent. In NSW a tenant needs the landlord's written consent before subletting a property or listing it on Airbnb, Stayz or any other short-stay platform. If you have that consent, we're happy to manage the property for you. The property also needs to be registered on the NSW short-term rental accommodation (STRA) register.

Question 15

When do I get paid?

Accepted Answer

You receive your earnings monthly. Payments are processed after guest checkouts and any applicable fees or expenses are deducted. We provide clear statements so you can track your revenue easily.

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